Maintaining Windows 10 (MD-100T04-A)
Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.
Learners should start this course already having the following skills:
- Basic understanding of computer networks and hardware concepts.
- Basic understanding of OS and Application concepts.
- Experience with using the Windows OS.
After completing this course, learners should be able to:
- Use Windows troubleshooting and monitoring tools.
- Troubleshoot Windows installations.
- Troubleshoot application installation issues.
- Troubleshoot web browser settings.
- Troubleshoot Windows authentication.
- Troubleshoot hardware issues related to Windows machines.
Module 1: Supporting the Windows 10 Environment
This module will cover the Windows 10 architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows 10.
- Troubleshooting Windows
- Troubleshooting Tools
Module 2: Troubleshooting the Windows OS
In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.
- Troubleshooting Windows Startup
- Troubleshooting Operating System Service Issues
- Troubleshooting Sign-In Issues
Module 3: Troubleshooting Files & Applications
This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.
- File Recovery in Windows 10
- Application Troubleshooting
Module 4: Troubleshooting Hardware and Drivers
This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.
- Troubleshooting Device Driver Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
Module 5: Course Conclusion
- Final Exam