OS X Support Essentials 10.10 (Yosemite 101) (APL-MAC101-100)

Course Description:
 
This three-day course gives students a tour of OS X Yosemite and covers the best ways to support OS X Yosemite users. The course includes lectures and hands-on exercises that provide real-world experience.
 
Course Objectives:
 
Upon completion of the OS X Support Essentials 10.10 (Yosemite 101) course, students will be able to:
 
  • Understand the OS X Yosemite troubleshooting process
  • Use OS X Yosemite tools and resources to troubleshoot OS X Yosemite
  • Comprehend OS X Yosemite features and functionality, including how to find more information about OS X Yosemite
  • Prepare for Apple Certified Support Professional (ACSP) 10.10 certification
 
Audience:
 
  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
 
Prerequisites:
 
  • OS X knowledge and basic computer navigation skills
 
Duration:
 
3 Days
 
Course Topics:
  • Installation and Configuration
  • Install OS X Yosemite
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates
  • User Accounts
  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management
  • File Systems
  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File System Troubleshooting
  • Data Management
  • Hidden Items, Shortcuts, and File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine
  • Applications and Processes
  • Application Installation
  • Document Management
  • Application Management and Troubleshooting
  • Network Configuration
  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting
  • Network Services
  • Network Services
  • Host Sharing and Personal Firewall
  • System Management
  • Peripherals and Drivers
  • Print and Scan
System Troubleshooting