OS X Support Essentials 10.11 (El Capitan 101) (APL-MAC101-110)

Course Description:
El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.
Course Objectives:
Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will be able to:
  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification
  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
  • OS X knowledge and basic computer navigation skills
4 Days
Course Topics:
  • Part 1: Installation and Configuration
  • Install OS X El Capitan
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates
  • Part 2: User Accounts
  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management
  • Part 3: File Systems
  • File Systems and Storage
  • FileVault
  • Permissions and Sharing
  • File System Troubleshooting
  • Part 4: Data Management
  • Hidden Items, Shortcuts, and File Archives
  • System Resources
  • Metadata and Spotlight
  • Time Machine
  • Part 5: Applications and Processes
  • Application Installation
  • Document Management
  • Application Management and Troubleshooting
  • Part 6: Network Configuration
  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting
  • Part 7: Network Services
  • Network Services
  • Host Sharing and Personal Firewall
  • Part 8: System Management
  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting