ITIL V3 Release, Control and Validation (HF429S)

This course provides in-depth coverage of the processes and tools that support the transition of services and service components. In scope processes are Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Implementation and technology considerations are discussed in depth.

This course contains formal examination (closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes; students must get 70% correct in order to pass).

course outline
Upon successful completion of this course participants will understand:
  • The activities, methods and functions used in each of the ITIL® Release, Control and Validation processes as well as the process roles and responsibilities.
  • The importance of the Release, Control and Validation capabilities in realizing successful service transition.
  • Continual Service Improvement as a consequence of the ITIL® Release, Control and Validation processes and functions.
Participants will also gain the knowledge necessary to prepare for the ?ITIL® Certificate in Release, Control and Validation? examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL® Version 3 Qualification Scheme. 
  • The importance of the concept of Service Management as a Practice.
  • How to use Knowledge Management to enhance ongoing decision support and service delivery capability.
  • How the ITIL® Release, Control and Validation processes interacts with other Lifecycle processes.
  • The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL® Release, Control and Validation.
Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.