ITIL V3 Planning, Protection & Optimization (HF430S)

This course explains the terminology, process structure, roles, functions and activities within the Service Strategy and Design phases of the ITSM Lifecycle, based on ITIL® v3. The course is part of the Capability stream, which offers participants a balanced knowledge of ITIL® best practices used daily. The primary focus is on process activities, execution and use throughout the Service Lifecycle

Upon successful completion of this course participants will understand:
  • The activities, methods and functions used in each ITIL® Planning, Protection & Optimization process as well as the process roles and responsibilities
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Technology and Implementation Considerations, as well as the Challenges, Critical Success Factors and Risks surrounding ITIL® Planning, Protection & Optimization
Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
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  • The importance of the concept of Service Management as a Practice
  • Capacity and Availability Management as a capability to realize successful service design
  • Information Security Management as part of the overall Corporate Governance framework

Participants will also gain the knowledge necessary to prepare for the ?ITIL® Planning, Protection & Optimization? examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL® Version 3 Qualification Scheme.