ITIL V3 Service Strategy (HF437S)

This course offers training towards a free-standing Service Strategy qualification, but is also one of the Lifecycle modules leading to the ITIL® Expert qualification. The course covers all aspects of Service Strategy and is based upon the ITIL® v3 core book of the same name.

Upon successful completion of this course participants will:
  • Be able to understand the important interfaces between Service Strategy and the other stages within the ITIL® Service Lifecycle
Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
  • Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Strategy processes and activities
  • Be prepared to sit the formal ITIL® Service Strategy examination