Negotiating Service Level Objectives and Identifying Supporting Service Level Indicators (C110006G-WBT)


This module introduces Service Level Objective (SLO) and Service Level Indicator (SLI) concepts for Site Reliability Engineers.


This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.


Before starting this curriculum, the target audience should understand:
•System Thinking
•DevOps practices
•Cloud Architecture
•Software engineering principles
•System administration
•Network and OSI model
•Networking and security practices for IBM Cloud
•Incident management
•Root cause analysis


The target audience should also be able to:
•Proficiently write code
•Create run books as a reference
•Make system components serviceable
•Interpret data and statistics to determine actions
•Use LogDNA, SysDig, Grafana, Prometheus, Kibana
•Interpret schematics
•Drive incidents to resolution
•Remediate underlying sources of unreliability
•Create and configure VMs
•Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
•Create and configure Containers using OpenShift
•Create and configure Serverless applications
•Configure for high availability and scalability


  • Understand the aspects of negotiating Service Level Objectives (SLOs)
  • Learn to identify Service Level Indicators (SLIs) that support SLOs
Geef details weer

Course Outline

Module Introduction

Topic 1: Negotiating Service Level Objectives (SLOs)

Topic 2: Identifying supporting Service Level Indicators (SLIs)

Module Summary