Junos Troubleshooting in the NOC (JTNOC)

This three-day course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment. Key topics within this course include troubleshooting methodology, troubleshooting tools, hardware monitoring and troubleshooting, interface monitoring and troubleshooting, troubleshooting the data plane and control plane on devices running the Junos operating system, staging and acceptance methodology, troubleshooting routing protocols, monitoring the network, and working with JTAC.

Target audience:
The course content is aimed at operators of devices running the Junos OS in a NOC environment. These operators include network engineers, administrators, support personnel, and reseller support personnel.

Students should have basic networking knowledge and an understanding of the Open Systems Interconnection (OSI) reference model and the TCP/IP protocol suite. Students should also attend the Introduction to the Junos Operating System (IJOS) course or have equivalent experience prior to attending this class.

After successfully completing this course, you should be able to:

  • Reduce the time it takes to identify and isolate the root cause of an issue impacting your network.
  • Gain familiarity with Junos products as they pertain to troubleshooting.
  • Become familiar with online resources valuable to Junos troubleshooting.
  • Gain familiarity with Junos tools used in troubleshooting.
  • Identify and isolate hardware issues.
  • Troubleshoot problems with the control plane.
  • Troubleshoot problems with interfaces and other data plane components.
  • Describe the staging and acceptance methodology.
  • Troubleshoot routing protocols.
  • Describe how to monitor your network with SNMP, RMON, JFlow, and port mirroring.
  • Become familiar with JTAC procedures.

Course contents: 

  • Chapter 1: Course Introduction
  • Chapter 2: Troubleshooting as a Process
  • Lab 1: The Troubleshooting Process
  • Chapter 3: Junos Product Families
  • Lab 2: Identifying Hardware Components
  • Chapter 4: Troubleshooting Toolkit
  • Lab 3: Monitoring Tools and Establishing a Baseline
  • Chapter 5: Hardware and Environmental Conditions
  • Lab 4: Monitoring Hardware and Environmental Conditions
  • Chapter 6: Control Plane
  • Lab 5: Control Plane Monitoring and Troubleshooting
  • Chapter 7: Data Plane: Interfaces
  • Lab 6: Monitoring and Troubleshooting Ethernet Interfaces
  • Chapter 8: Data Plane: Other Components
  • Lab 7: Isolate and Troubleshoot PFE Issues
  • Chapter 9: Staging and Acceptance Testing
  • Chapter 10: Troubleshooting Routing Protocols
  • Lab 8: Troubleshooting Routing Protocols
  • Chapter 11: High Availability
  • Chapter 12: Network Monitoring
  • Lab 9: Monitoring the Network
  • Chapter 13: JTAC Procedures
  • Appendix A: Interface Troubleshooting

2 days