VMware Workspace ONE: UEM Troubleshooting Adv Integration and Design Fast Track [V19.x] (EDU-WS1DITSFT19)

In this five-day, extended hour course, you will learn how to navigate and manage the VMware Identity Manager console. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure enterprise and productivity integration, Digital Workspace integration, authentication methods, access policies, web and virtual resource integrations, and Single Sign-On for a web resource. The principles of identity and access management are addressed throughout the course. You will leave the training empowered with the foundational skills and knowledge needed to effectively implement the Workspace ONE solution to deliver the Digital Workspace experience. 


You will learn the fundamentals of VMware Workspace ONE® solution design, which addresses both the general solution design logics, solution design process flow, and the areas of VMware Workspace ONE® UEM use cases. Learn to identify the phases of a Workspace ONE solution design and delivery, review areas of Workspace ONE use cases, and learn how to create solution designs. The principles of Workspace ONE solution design are addressed throughout the course. You will leave the training empowered with the professional-level skills and knowledge needed to effectively create a Workspace ONE solution design to implement your Digital Workspace transformation.


You will also learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE® UEM (Unified Endpoint Management) platform. Troubleshooting is the backbone of service maintenance and management. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management.


Objectives

  • By the end of the course, you should be able to meet the following objectives:Identify and describe major components of the Workspace ONE solution
  • Identify and describe the enterprise integration and productivity components
  • Explain the concept of the Digital Workspace and the Digital Workspace experience
  • Summarize the Workspace ONE deployment architecture
  • Explain the High Availability and Disaster Recovery concept for Workspace ONE deployment
  • Integrate Workspace ONE UEM with VMware Identity Manager for the Digital Workspace experience
  • Identify authentication technologies used in Workspace ONE
  • Navigate the VMware Identity Manager console
  • Install, configure, and validate integrated components
  • Explain integration of Workspace ONE solution with directory services
  • Demonstrate end-user Workspace ONE portal configuration
  • Leverage the Adaptive Management approach to manage endpoints
  • Provision and secure web and virtual applications in the VMware Identity Manager console
  • Enable the unified application catalog
  • Apply single sign-on and multifactor authentication
  • Integrate with virtual desktop infrastructure (VMware Horizon® virtual desktops and applications)
  • Create and implement access policies and role-based access controls
  • Apply general troubleshooting techniques
  • Summarize the main phases in the Workspace ONE product solution design
  • Compare a logical design and a physical design
  • Identify the main Workspace ONE use cases
  • Collect and consolidate the required uses cases and user experiences
  • Match use cases with Workspace ONE components
  • Create a logical solution architecture based on use cases
  • Collect physical requirements for a designed Workspace ONE solution
  • Create a physical solution architecture based on the logical design and physical requirements
  • Collect additional requirements for integrations
  • Create a deployment plan and milestone
  • Determine the appropriate Workspace ONE solution end-user roll-out plan
  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Describe when and why to use logs for troubleshooting
  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Outline the steps of collecting Workspace ONE UEM Device Services logs
  • Summarize the process flow of VMware AirWatch® Cloud Connector™
  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Understand the various methods for logging and troubleshooting supported device endpoints
  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Troubleshoot VMware AirWatch® Secure Email Gateway™ or PowerShell related issues
  • Summarize the best practices of Application Management and Content Management issue troubleshooting


Intended Audience

Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants


Prerequisites

  • This course requires completion of one of the following courses:VMware Workspace ONE: Deploy and Manage [V19.x]
  • ORVMware Workspace ONE: Skills for Unified Endpoint Management [V19.x] and VMware Workspace ONE: Integrating the Digital Workspace [V19.x]


Product Alignment

  • Workspace ONE 19.x
  • Workspace ONE UEM® 19.x
  • VMware Identity Manager 19.x
  • VMware Horizon 7.x
  • Unified Access Gateway 3
Mostrar detalhes


Course Outline

1 Course Overview


2 Digital Workspace

  • Evaluate the impact of integrating the Digital Workspace   
  • Outline the core components of Digital Workspace
  • Weigh the impact of utilizing virtual desktop infrastructure as part of your UEM strategy


3 VMware Identity Manager Console

  • Navigate the VMware Identity Manager Console
  • Execute directory integration with VMware Identity Manager
  • Develop an identity and access management strategy


4 Workspace ONE Platform Architecture

  • Evaluate Workspace ONE deployment options
  • Describe the VMware recommended Workspace ONE Architecture
  • Examine High Availability and Disaster Recovery options  


5 Digital Workspace Integration

  • Integrate Directory Services with Workspace ONE UEM and VMware Identity Manager
  • Synchronize users and groups from Directory to Workspace ONE Consoles
  • Integrate Certificate Authority with Workspace ONE UEM
  • Outline the steps of performing Digital Workspace Integration  
  • Integrate the Digital Workspace
  • Stage resources for Workspace ONE registration and management
  • Register and manage endpoints with Workspace ONE
  • Elevate the management level of an endpoint from Workspace ONE Registered to Workspace ONE Managed


6 Productivity Integration

  • Formulate productivity integrations needs
  • Deploy the Unified Access Gateway
  • Install and configure the VMware Tunnel
  • Install and configure the VMware Content Gateway
  • Install and configure the VMware Secure Email Gateway


7 Web and Virtual Application Management

  • Formulate a web and virtual application management strategy
  • Configure web and virtual applications
  • Manage web and virtual applications


8 Single Sign-On for Applications

  • Describe the Single Sign-On capability provided by Workspace ONE
  • Summarize that Single Sign-On can be used for native mobile applications
  • Outline the authentication methods supported by Workspace ONE
  • Evaluate the effectiveness off Workspace ONE Verify


9 Fundamentals for Workspace ONE Solution Design

  • Summarize the phases in the Workspace ONE product solution design
  • Identify the key elements in a logical design
  • Identify the key elements in a physical solution design
  • Describe the principal concept of planning integrations with Workspace ONE


10 Identifying Use Cases

  • Identify the key Workspace ONE UEM use cases
  • Identify the key VMware Identity Manager use cases
  • Identify the key VMware Horizon use cases
  • Identify the use cases that involve more than one VMware product
  • Describe various end-user experiences
  • Collect use-case and user-experience requirements for VMware solution design


11 Creating Logical and Physical Design

  • Design the high-level logical solution architecture
  • Validate the logical solution architecture
  • Identify the hardware, software, and network requirements for the required Workspace ONE components
  • Create the physical solution architecture
  • Document the physical requirements for the physical solution design
  • Collect the requirements for required integrations
  • Validate the physical solution architecture


12 Workspace ONE Solution Delivery

  • Create Workspace ONE solution deployment phases
  • Determine project milestones
  • Create an execution plan for the Workspace ONE solution deployment
  • Determine validating standards for Workspace ONE solution deployment validation
  • Design appropriate Workspace ONE solution roll-out plan for end users


13 Fundamentals of Workspace ONE UEM Troubleshooting

  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Classify Workspace ONE UEM issues
  • Describe when and why to use logs for troubleshooting
  • Compare the different log levels
  • Identify the key factors of log collection
  • Summarize the workflow topology of each Workspace ONE UEM productivity and integration component


14 Workspace ONE UEM Console Troubleshooting

  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Identify common Workspace ONE UEM console issues
  • Troubleshoot Workspace ONE reporting issues
  • Troubleshoot issues related to Group Management and Assignments 
  • Troubleshoot issues related to System Settings and Admin Roles
  • Use the Console Event log for Workspace ONE UEM console issue troubleshooting
  • Collect and analyze Workspace ONE UEM console logs


15 Workspace ONE UEM Enterprise Integration Troubleshooting

  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Identify common Enterprise Integration issues
  • Troubleshoot issues related to AirWatch Cloud Connector
  • Troubleshoot issues related to Directory Services integration
  • Troubleshoot issues related to Certificate Authority Integration
  • Troubleshoot issues related to VMware Identity Manager integration in the Workspace ONE UEM console


16 Workspace ONE UEM Endpoint Troubleshooting

  • Summarize the endpoint connection topologies of different endpoint platforms
  • Describe endpoint troubleshooting best practices
  • Identify common endpoint issues
  • Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
  • Validate enrollment settings for endpoint enrollment
  • Troubleshoot endpoint connectivity issues
  • Validate the Hub Settings in the Workspace ONE UEM console
  • Summarize the general logic of troubleshooting profile lifecycle management issues
  • Outline common compliance policy lifecycle management issues
  • Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
  • Identify the categories and logging levels of certain Device Event log entries
  • Troubleshoot DEP enrollment issues


17 Workspace ONE UEM Email Troubleshooting

  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Identify common email issues
  • Troubleshoot issues related to email profile and VMware Workspace ONE Boxer settings
  • Troubleshoot Secure Email Gateway related issues
  • Troubleshoot PowerShell integration related issues
  • Troubleshoot issues related to Email Compliance Policy
  • Troubleshoot issues related to Email Notification Service
  • Outline the steps of collecting Secure Email Gateway logs and email server logs Workspace ONE UEM Application Troubleshooting
  • Summarize the best practices of Application Management issue troubleshooting
  • Identify common Application Management issues
  • Troubleshoot issues related to Public Application management lifecycle
  • Troubleshoot issues related to Internal Application management lifecycle
  • Troubleshoot issues related to Apple Volume Purchase Program
  • Troubleshoot issues related to Windows Store for Business
  • Troubleshoot issues related to Per-App VPN
  • Collect and analyze Per-App Tunnel log


18 Workspace ONE UEM Content Troubleshooting

  • Summarize the best practices of Content Management issue troubleshooting
  • Identify common Content Management issues
  • Troubleshoot issues related to AirWatch managed content management
  • Troubleshoot issues related to Content Gateway
  • Collect and analyze Content Gateway logs
  • Troubleshoot issues related to Admin Repository
  • Troubleshoot issues related to User Repository
  • Troubleshoot issues related to Workspace ONE Content Application