Symantec ServiceDesk 7.1 Administration (ALT-SSD7-1)

The Symantec Workflow 7.1 Administration course is  designed for I.T. administrators tasked with installing,designing, building, and maintaining workflow projects,and integrating Workflow with existing systems. This fiveday instructor-led hands-on class covers how to install Workflow and configure database Notification Server and Workflow settings. Students also learn how to design basic projects in Workflow Designer. Students then build a comprehensive Vacation Request project and add functionality to it using components,data types, integrations, forms, rules,triggers, escalations, and timeouts. When the project is complete students learn how to publish and package the project and make the project available to other users in Process Manager.  

Who should attend this class:
This course is for IT administrators responsible for installing, designing, building and maintaining workflow projects and integrating Workflow with existing systems in their organization.  

You must have basic working knowledge of Microsoft Windows and networking concepts including LANs, network adapter cards, drivers and operating systems. Experience using VMware is helpful but not required. Scripting and SQL knowledge are recommended but not required. 

By the completion of this course you will be able to:

Identify business processes that Workflow can automate.
Install Workflow 7.1 and configure database, Notification Server and Workflow settings.  
Describe the project types and when to use them.  
Design a project using demonstration components and then develop a project by replacing those components with actual components, forms, mappings and integrations.  
Use the debugger to test a project and follow the data stream to troubleshoot issues.  
Customize a form with buttons, fields, titles and a theme.  
Create generic e-mails and custom library components.
Add escalations and time-outs to a project.  
Design an exception handling flow that guards against failures and looping and adapt the exception handling flow for each model in the project.  
Implement and solve versioning issues in a project.
Perform the steps needed to publish a project and then package the project.

 5 days
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Introducing Symantec Workflow 7.1
Learning about Workflow 
Analyzing business processes 
Integrating with other products 
Learning about Workflow resources

Installing and Configuring Workflow 
Becoming familiar with installation prerequisites 
Installing Symantec Installation Manager  
Installing Workflow Solution with Symantec Installation Manager 
Installing Workflow in the Symantec Management Console 
Configuring credentials

Getting Started in Workflow
Navigating in Workflow Designer 
Becoming familiar with Process Manager

Creating a Simple Form Project
Identifying the stages of a project 
Determining which project type to use 
Working with components 
Creating a project using component types 
Using demo components to start a project 
Debugging a project

Saving and Deploying

Packaging a project 
Introduction to publishing

Building a Workflow Project
Introducing models 
Adding form components 
Configuring processes in a dialog Workflow component 
Debugging a Workflow project

Creating an Audit Trail
Configuring Process Manager security
Setting up reporting in Workflow Designer
Working with reporting components
Looking at component data in Process Manager

Expanding a Projects Functionality
Adding variables and property components 
Inserting data types and variable types in a project 
Initializing data 
Looping and branching 
Debugging the VacationRequest project to view

Creating a Secondary Model
Learning about secondary models 
Using a secondary mode

Getting started with integrations 
Connecting to data sources 
Working with custom data types 
Adding the integration to the VacationRequest project

Mapping to Data Types
Introducing mapping to data types 
Performing mappings to data types 
Mapping the secondary model to the primary model

Applying Advanced Customizations to Forms 
Applying themes 
Formatting dialog boxes 
Designing the acknowledgement forms

Verifying User Input
Becoming familiar with regular expressions 
Delving into the library

Defining escalation 
Implementing time outs

Exception Handling
Preventing failures 
Applying exception handling throughout the project

Presenting versioning 
Upgrading from Workflow 6.x to Workflow 7.1

Publishing a project 
Performing post-publishing steps

Working in Process Manager
Accessing Process Manager 
Creating a page for the project 
Reporting in Process Manager 
Best practices