VMware Horizon 8: Infrastructure Troubleshooting (EDU-HIT8)

This three-day, hands-on training provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon® 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting VMware Horizon® Connection Server™, VMware Unified Access Gateway™, protocols, connections, and certificates.


Objectives

By the end of the course, you should be able to meet the following objectives:

  • Discuss Horizon Connection Server advanced configurations
  • List troubleshooting techniques for Horizon Connection Server common issues
  • Interpret Horizon 8 Connection Server logs
  • Identify Unified Access Gateway configuration and certificate issues
  • List troubleshooting steps for Unified Access Gateway common issues
  • Describe BLAST configuration verification using logs and settings
  • Describe BLAST optimization recommendations for different use cases
  • Describe Horizon 8 Connections and how to troubleshoot related issues
  • Describe Horizon 8 certificates
  • List troubleshooting steps for common issues with Horizon 8 certificates
  • Leverage Horizon infrastructure troubleshooting steps to resolve issues

 

Intended Audience

  • System administrators
  • System integrators

 

Prerequisites

This course requires completion of one of the following:

  • VMware Horizon 8: Deploy and Manage
  • VMware Horizon 7: Install, Configure, Mange
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Course Outline

1 Course Introduction

  • Introduction and course logistics
  • Course objectives


2 Horizon Connection Server Troubleshooting

  • Discuss Horizon Connection Server general troubleshooting techniques
  • Identity Horizon Connection Server common issues through logs
  • Describe AD LDS replication
  • Discuss Horizon Connection Server replication common issues
  • Review and Interpret Horizon Connection Server logs
  • Compare successful and unsuccessful logs from everyday infrastructure administration tasks


3 Unified Access Gateway Troubleshooting

  • List and identify common Unified Access Gateway deployment issues
  • Monitor the Unified Access Gateway deployment to identify health and issues
  • Identify and troubleshoot Unified Access Gateway certificate issues
  • Monitor, test, and troubleshoot network problems
  • Discuss general Unified Access Gateway troubleshooting processes


4 BLAST Configuration Verification

  • Discuss BLAST Codecs and Encoder Switch settings.
  • Describe how to verify BLAST configuration using logs and settings


5 BLAST Optimization

  • List general BLAST optimization recommendations
  • Summarize BLAST tuning recommendations that apply to WAN connections
  • Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
  • Describe recommended tuning options to increase display protocol quality for all use cases and applications.


6 VMware Horizon Connections Troubleshooting

  • Explain Horizon connections
  • Describe the role of Primary and Secondary protocols in Horizon connections
  • Describe HTML client access connections
  • Describe Horizon connections load balancing
  • Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
  • Identify troubleshooting steps for failing Horizon load balancer connections
  • List troubleshooting steps for Horizon connections


7 VMware Horizon Certificates Troubleshooting

  • List Horizon certificate functions
  • Describe Horizon certificates scenarios.
  • Discuss potential challenges related to certificates in Horizon
  • Describe the troubleshooting approach to Horizon certificate issues


8 VMware Horizon Challenge Lab

  • Leverage Horizon infrastructure troubleshooting steps to resolve issues