Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910T00-A [Coming Soon])
Microsoft has decided to split the Microsoft Dynamics 365 Fundamentals into its core components—customer engagement apps and finance and operation apps. This Fundamentals training covering the Customer Engagement Apps (CRM) will be coming soon (March/April 2021) .
The training for this certification will give you a broad understanding of the customer engagement capabilities of Dynamics 365. It covers the specific capabilities, apps, components, and life cycles of Dynamics 365 Marketing, Sales, Customer Service, Field Service, and Project Operations, and also the features they share, such as common customer engagement features, reporting capabilities, and integration options.