Troubleshooting Cisco IP Telephony & Video 1.0 (CTCOLLAB)

Troubleshooting Cisco® IP Telephony & Video (CTCOLLAB) prepares you for troubleshooting Cisco Unified Communications Manager, Video Communication Server (VCS) Control, and Expressway series in a multisite voice and video network. You learn troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration solutions. You also gain knowledge in troubleshooting Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with call setup, issues with Intercluster Lookup Service (ILS), Cisco Unified Communications Manager mobility features, Cisco TelePresence® Management Suite, and issues with voice quality and media resources. 


Target Audience

The primary target audiences for this course are those who are preparing for the 300-080 CTCOLLAB exam,

network administrators, and network engineers who are CCNP® Collaboration candidates.

Secondary audiences are systems engineers who are interested in broadening their learning and experience in the Cisco Collaboration environment. 


Objectives

After completing this course, you should be able to:

  • Describe a systematic methodology to troubleshoot issues in Cisco Collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager and Cisco VCS
  • Troubleshoot call setup and ILS and Global Dial Plan Replication (GDPR) issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite and media resource and voice
  • quality


Prerequisites

The knowledge and skills recommended before attending this course are:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), and
  • H.323 protocols and their implementations on Cisco IOS® gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single site environment 


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Course Outline

  • Course Introduction
  • Section 1: Identifying Cisco Collaboration Deployments
  • Section 2: Using Troubleshooting Methodology
  • Section 3: Using Troubleshooting and Monitoring Tools
  • Section 4: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Section 5: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Section 6: Troubleshooting Database Replication Issues
  • Section 7: Troubleshooting LDAP Integration Issues
  • Section 8: Troubleshooting Endpoint Registration Issues
  • Section 9: Troubleshooting Cisco VCS Availability Issues
  • Section 10: Troubleshooting Database Replication Issues
  • Section 11: Troubleshooting LDAP Integration Issues
  • Section 12: Describing Call Setup Issues and Causes
  • Section 13: Troubleshooting On-Net Single-Site Calling Issues
  • Section 14: Troubleshooting On-Net Multisite Calling Issues
  • Section 15: Troubleshooting Off-Net Calling Issues
  • Section 16: Troubleshooting ILS and GDPR
  • Section 17: Troubleshooting Device Mobility Issues
  • Section 18: Troubleshooting Cisco Extension Mobility Issues
  • Section 19: Troubleshooting Cisco Unified Mobility Issues 
  • Section 20: Troubleshooting Cisco TelePresence Management Suite Issues
  • Section 21: Troubleshooting MTP Issues
  • Section 22: Troubleshooting Transcoder Issues
  • Section 23: Troubleshooting Issues with Audio and Video Conferencing
  • Section 24: Troubleshooting Audio and Video Quality Issues