Deploying Hosted Collaboration Solution (DHCS)

This course prepares delegates to configure the hosted collaboration solution in a cloud basis. This course focuses primarily on Cisco Unified Collaboration Domain Manager and the Collaboration Mediation then to use the tools to deploy the telephony and Voice mail services as a hosted cloud solution for service providers and huge enterprises, also it covers the prime collaboration solution and the Backup and migration features
 
Target Audience
This course is designed for: Network Administrators, Collaboration Cloud Admins, Service Provider / Managed Services Operators
 
Objectives
After completing this course you should be able to:
  • Describe the Cisco Hosted collaboration solution, including CUCDM
  • Describe the different products under the HCS architecture
  • Describe the different management interfaces for the HCS
  • Describe the Prime collaboration
  • Describe the Prime Assurance
  • PGW and CUBE Overview
 
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Strong knowledge of converged voice and data networks
  • Ability to configure Cisco IOS gateways with traditional and VoIP call legs
  • Prior attendance of the following tracks is recommended: CCNA, CCNA voice, CCNP Voice.
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Content
Hosted Collaboration Solution (HCS) system overview
Hosted Collaboration Solution (HCS) architecture
  • UC Infrastructure Layer
  • Telephony Aggregation Layer
  • Management Layer
HCS Data Center and network architecture
HCS capacity planning
HCS Licensing and license server deployment
HCS service fulfilment architecture
  • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Overview
  • Shared Data Repository (SDR) Overview
  • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Deployment and Clustering
  • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Functionalities and Services
  • Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) Overview
  • Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) Deployment and Clustering
Operating Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2)
  • Configuring and Using Service Inventory
  • Configuring and Using Infrastructure Manager
  • Configuring and Using Platform Manager
  • Configuring Licensing
  • Real-Time Monitoring Tool (RTMT) reporting
  • Backup and Restore Tasks
Operating Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1)
  • Configuring CUCDM Hierarchy
  • Setting up CUCM, CUCxN and CUCMIMP in CUCDM 10.1(1)
  • Managing Users in CUCDM 10.1.(1)
  • LDAP integration and managing customer’s LDAP in CUCDM 10.1(1)
  • Managing Subscribers and Subscribers’ Features
  • CUCDM 10.1(1) Bulk Administration
CUCDM for Contact Center
  • CUCDM for Contact Center Overview
Cisco Unified Boarder Element SP
  • CUBE-SP Overview
SS7 PSTN Integration with PGW2200
  • PGW2200 Overview
Cisco Collaboration
  • Cisco Prime Collaboration Deployment Overview
Cisco Collaboration Deployment (PCD)
  • Cisco Collaboration Deployment (PCD) Overview
  • Cisco Collaboration Deployment (PCD) Backup and Migration Features
Cisco Collaboration Assurance (PCA)
  • Cisco Prime Collaboration Assurance Features
  • Prime Collaboration Contact Center Assurance Feature Support
  • PCA Audio and Video Endpoints Monitoring
  • PCA Diagnostics and Reports