Cisco Deploying Hosted Collaboration Solution (DHCS)

This course prepares delegates to configure the hosted collaboration solution in a cloud basis. This course focuses primarily on Cisco Unified Collaboration Domain Manager and the Collaboration Mediation then to use the tools to deploy the telephony and Voice mail services as a hosted cloud solution for service providers and huge enterprises, also it covers the prime collaboration solution and the Backup and migration features


Target Audience

This course is designed for: Network Administrators, Collaboration Cloud Admins, Service Provider / Managed Services Operators


Objectives

After completing this course you should be able to:

  • Describe the Cisco Hosted collaboration solution, including CUCDM
  • Describe the different products under the HCS architecture
  • Describe the different management interfaces for the HCS
  • Describe the Prime collaboration
  • Describe the Prime Assurance
  • PGW and CUBE Overview


Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Strong knowledge of converged voice and data networks
  • Ability to configure Cisco IOS gateways with traditional and VoIP call legs
  • Prior attendance of the following tracks is recommended: CCNA, CCNA voice, CCNP Voice.
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Course Content

  • Hosted Collaboration Solution (HCS) system overview
  • Hosted Collaboration Solution (HCS) architecture
    • UC Infrastructure Layer
    • Telephony Aggregation Layer
    • Management Layer
  • HCS Data Center and network architecture
  • HCS capacity planning
  • HCS Licensing and license server deployment
  • HCS service fulfilment architecture
    • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Overview
    • Shared Data Repository (SDR) Overview
    • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Deployment and Clustering
    • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Functionalities and Services
    • Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) Overview
    • Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) Deployment and Clustering
  • Operating Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2)
    • Configuring and Using Service Inventory
    • Configuring and Using Infrastructure Manager
    • Configuring and Using Platform Manager
    • Configuring Licensing
    • Real-Time Monitoring Tool (RTMT) reporting
    • Backup and Restore Tasks
  • Operating Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1)
    • Configuring CUCDM Hierarchy
    • Setting up CUCM, CUCxN and CUCMIMP in CUCDM 10.1(1)
    • Managing Users in CUCDM 10.1.(1)
    • LDAP integration and managing customer’s LDAP in CUCDM 10.1(1)
    • Managing Subscribers and Subscribers’ Features
    • CUCDM 10.1(1) Bulk Administration
  • CUCDM for Contact Center
    • CUCDM for Contact Center Overview
  • Cisco Unified Boarder Element SP
    • CUBE-SP Overview
  • SS7 PSTN Integration with PGW2200
    • PGW2200 Overview
  • Cisco Collaboration
    • Cisco Prime Collaboration Deployment Overview
  • Cisco Collaboration Deployment (PCD)
    • Cisco Collaboration Deployment (PCD) Overview
    • Cisco Collaboration Deployment (PCD) Backup and Migration Features
  • Cisco Collaboration Assurance (PCA)
    • Cisco Prime Collaboration Assurance Features
    • Prime Collaboration Contact Center Assurance Feature Support
    • PCA Audio and Video Endpoints Monitoring
    • PCA Diagnostics and Reports